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Frequently asked questions

Connect the orb to your computer or phone with the included USB-C cable, resize your clip to 480 × 480 pixels, and drag it into the orb's folder. It starts playing as soon as you unplug it.

Yes. You can load photos, videos, or a mix. The orb loops through everything in its folder.

A full charge plays for several hours. Recharge it with the included USB-C cable, or keep it plugged in for all-day display.

Orders placed by December 10 arrive in time for Christmas in the US. See the shipping page for other regions.

Email support@noelpines.com with a photo within 30 days and we'll send a replacement at no cost.

Every orb ships in a gift-ready box, so it can go straight under the tree.

Still have a question? Email support@noelpines.com. We reply within 24 hours.

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