Policies

Shipping & returns

RegionDeliveryCost
Canada 7โ€“12 business days Free
United States 5โ€“9 business days Free

Processing

Orders are packed and dispatched within 1โ€“2 business days. You get a tracking link by email as soon as your orb ships.

Christmas cut-off

Order by December 10 for delivery before Christmas in the US. Orders after this date ship as normal but may arrive after the 25th.

30-day returns

If you are not happy, email support@noelpines.com within 30 days of delivery for a full refund. Damaged or faulty orbs are replaced free of charge.